Insights
September 26, 2024

Will Goodall talks collaboration and community in Comms Dealer

"We have an opportunity to overturn end user assumptions about needing to accept poor service levels from the industry."

GigaBritain® was founded on a clear strategic vision and a mission to establish a better way of doing things in the channel.

That better way of doing things is strongly focused on collaboration, peer to peer support and building a network for partners to share business. All things we proactively seek to encourage within the GigaBritain® community. 

In a recent Comms Dealer article, our Head of Wholesale and Partners, Will Goodall explains why we at GigaBritain are such huge proponents of:

 - Strategic collaboration: across providers, partners and even competitors 

 - Removing the race to the bottom: no more connectivity at all costs

 - Community building: promising service elevation and positive impact

"We have an opportunity to overturn end user assumptions about needing to accept poor service levels from the industry," says Will. 

"Speaking to customers and partners there is a general consensus that in most cases it's expected that updates will not happen, delays are inevitable and there is no accountability from the supplier. Our biggest opportunity is to push against this, focus on excellence and capitalise on the current partner experience by delivering a service that is grounded in support and business growth."

You can read the rest of the article on page 24, or get in touch to find out how you can join the GigaBritain® community.

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