Seamless, secure call management

VoIP

In 2027, BT will close its PSTN network. And with nearly half of businesses unaware it’s even happening, that’s a big opportunity for the channel to help them get ahead. We offer the most cost-effective, easily deployed and hassle-free way to replace voice infrastructure and remove reliance on copper.

Why choose GigaBritain® for VoIP?

Clear-cut comms without the copper. Video conference, chat and text over the UK’s fastest business internet.

Get customers ready for the big switch off with our UX-friendly mobile and desktop apps, and a range of plug and play IP handsets. Customers can make and receive crystal-clear calls, either from existing numbers or by choosing from thousands of local, non-geographical, and memorable options. An auto-attendant routes calls to specific devices or users, depending on the type of call or time of day. Plus, on-hold music, ring groups, voicemail-to-email and bulk SMS help your customers reach and react to theirs, efficiently and professionally.

What’s included in our VoIP+ Licence?

A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.

  • 500 minutes to UK landline numbers

  • 500 minutes to UK mobile numbers

  • Free mobile, desktop, and web apps

  • 1 inclusive number per user

  • Call forwarding

  • Time of day routing

  • On-hold music

  • Text-to-speech

  • Hunt groups

  • Call conferencing

  • Call parking

  • Presence settings

  • SMS to up to 25 recipients

  • Multi-factor authentication

  • Range of hardware options

Looking for more? We offer Enterprise-grade Unified Comms.
Find out more about UCaaS.

The impact of AI on user experience

Digital transformation must start with the network.

95%

reduction in helpdesk tickets reported from retail stores*

85%

fewer field engineering visits*

90%

reduction in helpdesk tickets reported by employees*

96%

reduction in mean time to resolution*

85%

reduction in networking OpEx*

*Statistics taken from Juniper Mist use cases.

Advanced call management

Cloud-PBX tools offer a professional appearance and the best possible experience. Drag and drop routing means intuitive call flow building, including IVR menus, hold music, queues, hunt groups, forwarding, voicemail and time diaries.

SMS messaging

Customers can compose, send and schedule SMS messages to individuals or entire phone books, view real-time previews, and view price per recipient to stay within budget.

Video meetings

Scheduled and instant video meetings, all managed from one application screen. Featuring screen-share, in- meeting chat, hand-raising, waiting rooms and privacy options.

Desk phone compatibility

Compatible with handsets and conference devices from all leading manufacturers, so you can match hardware to customer requirements.

Voice calls from Microsoft Teams

Teams desktop and mobile applications allow users to make and receive calls without other consoles. Teams sits seamlessly alongside our proprietary applications or desk phones for genuine endpoint flexibility.

CRM integration

Contact integration and call logging with the leading CRM platforms, delivering plug-and-play compatibility across Salesforce, Hubspot, Pipedrive, Zoho, Vtiger, Capsule, and Copper. Our Open-API library enables bespoke integrations for less common CRMs.

Cloud storage integrations

Back up recordings and CDR data through seamless integration with leading cloud storage solutions; Azure, Amazon S3, Dropbox, and Google Drive. Automatic cloud-sync ensures files are securely backed-up without adding admin.

Call recordings

We offer native cloud-based call recording with a 90-day archive, secure storage, and integration with leading cloud providers. For regulated industries, CallCabinet provides compliance recording, 256-bit encryption, and advanced analytics.

Reporting & callboards

Easy-to-build wallboards and on-demand or scheduled reports to help customers track team performance. KPIs include average wait times and answered and abandoned calls.

What’s included in our VoIP+ Licence?

A foundational business communications licence. Ideal for smaller businesses and any organisation with more basic telephony requirements.

  • 500 minutes to UK landline numbers
  • 500 minutes to UK mobile numbers
  • Free mobile, desktop, and web apps
  • 1 inclusive number per user
  • Call forwarding
  • Time of day routing
  • On-hold music
  • Text-to-speech
  • Hunt groups
  • Call conferencing
  • Call parking
  • Presence settings
  • SMS to up to 25 recipients
  • Multi-factor authentication
  • Range of hardware options
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Big customer benefits

Advanced, customisable protection and automatic updates, plus lower TCO when compared to in-house security solutions.

Customers to keep in mind

VoIP’s about to be vital to just about any business. But regardless of the switch-off, VoIP services create scalability for SMEs, seamless comms for remote workers and a slick experience for service focused sectors.

The experience-obsessed

Call management tools, supported by VoIP, present a professional, seamless appearance across touchpoints.

The scale-ups

Smaller businesses that need a cost-effective solution right now, that will scale with their ambitions.

The remote-workers

From HQ to home office, VoIP facilitates the synchronous and asynchronous comms that remote teams rely on.

What makes our VoIP different?

Expect the best for your business and your customers when you join the GigaBritain® community.

Anatomy of a Preconnect®

  • Hyperfast connectivity with symmetrical speeds up to 10Gbps

  • Delivered via fibre with wireless resiliency and 100% uptime available

  • Fibre is pre-installed in the riser(s), with a distribution point per floor or suite

  • A master wayleave agreement that encompasses the entire asset

  • A private internet connection for landlord or building management use

  • A WiFi access point for communal access or extended coverage

  • A dedicated connection concierge to help your customers get the most out of Preconnect®

Join us

If you’re interested in joining the GigaBritain® partner community, we’d love to hear from you. Fill out your details and the team will be back in touch shortly.

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